Suluhu Mediation Centre is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, suluhumediation.com. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

Information We Collect

We may collect and process the following data about you:

Personal Information

• Identity Data: Name, title, date of birth, and gender.
• Contact Data: Billing address, delivery address, email address, and phone numbers.
• Financial Data: Payment card details.
• Transaction Data: Details about payments to and from you and other details of services you have purchased from us.
• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Profile Data: Username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
• Usage Data: Information about how you use our website, products, and services.
• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

How We Use Your Information

We use the information we collect in the following ways:

• To provide, operate, and maintain our website.
• To improve, personalize, and expand our website.
• To understand and analyze how you use our website.
• To develop new products, services, features, and functionality.
• To communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes.
• To process your transactions and manage your orders.
• To send you Emails, SMSs & Whatsapp Chats.
• To find and prevent fraud.
• To comply with legal obligations.

Sharing Your Information

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information except in the following circumstances:

• Service Providers: We may share your personal data with third-party service providers to perform functions and provide services to us.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring company.
• Legal Requirements: We may disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our provided contact information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. Any changes we make will be posted on this page, and we will update the Privacy Policy modification date below.

This policy was last modified on 23/09/2022.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: info@suluhumediation.com
• By phone: +254715740011

Thank you for visiting Suluhu Mediation Centre.